Refund and Returns Policy

At Kamra Khojo, we strive to provide our users with the best possible experience when renting or buying properties through our platform. We understand that sometimes things don’t go as planned, and we are here to help. This Refund and Returns Policy outlines the terms and conditions for refunds and returns of payments made on our website [www.kamrakhojo.com] (the “Site”).

1. General Refund Policy

a. Non-Refundable Fees:

  • Service fees, listing fees, and any other administrative fees paid to Kamra Khojo are non-refundable, unless specified otherwise in this policy or required by law.

b. Refund Eligibility:

  • Refunds may be issued under specific circumstances, such as double payment errors, cancellation of a transaction due to an error on our part, or other exceptional situations as determined by Next Room on a case-by-case basis.

2. Property Listing Refunds

a. Listing Cancellation:

  • If you choose to cancel your property listing within 24 hours of posting, you may be eligible for a full refund of the listing fee. To request a cancellation and refund, please contact our customer support team at support@kamrakhojo.com.

b. Listing Errors:

  • If a listing is found to have been inaccurately represented or contains errors due to our oversight, please contact our customer support team. We will work with you to correct the error, and if necessary, issue a refund or credit.

3. Rental and Purchase Refunds

a. Rental Agreements:

  • Refunds for rental agreements are governed by the terms outlined in the rental contract between the tenant and the property owner or manager. Next Room does not directly handle refunds for rental payments. Please refer to your rental agreement and contact the property owner or manager for assistance.

b. Property Purchases:

  • Refunds for property purchases are subject to the terms and conditions specified in the purchase agreement between the buyer and the seller. Next Room does not directly handle refunds for property purchases. Please refer to your purchase agreement and contact the seller or your real estate agent for assistance.

4. Payment Disputes

a. Third-Party Payment Processors:

  • Payments made through Next Room are processed by third-party payment processors. If you encounter any issues with your payment, please contact the payment processor directly for assistance. You can also reach out to our customer support team for guidance.

b. Dispute Resolution:

  • If you have a dispute regarding a payment made on our Site, please contact us at support@nextroom.com. We will work with you and the relevant parties to resolve the issue in a fair and timely manner.

5. How to Request a Refund

a. Contact Customer Support:

  • To request a refund, please contact our customer support team at support@kamrakhojo.com or call us at [Insert Phone Number]. Provide your transaction details, the reason for your refund request, and any supporting documentation.

b. Review and Processing:

  • Our team will review your refund request and notify you of the outcome within [X] business days. If your refund is approved, it will be processed and credited back to your original method of payment within [Y] business days.

6. Changes to This Refund and Returns Policy

Kamra Khojo reserves the right to modify this Refund and Returns Policy at any time. We will notify you of any changes by posting the updated policy on our Site and updating the effective date. Your continued use of the Site after any such changes constitutes your acceptance of the new policy.

7. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us at:

Thank you for choosing Kamra Khojo. We are committed to providing you with a positive experience and are here to assist you with any issues related to refunds and returns.